When encountering a pop-up message that reads Problem Detected, please select Restart if the option is available.
If Restart is unavailable, power cycle the XP1 by using the power switch on the back of the device. Allow the system to remain off for at least 60 seconds before turning the system back on.
If nothing is resolved when the device is powered on, push the emergency stop button to prevent any further use of the device. Twist the emergency stop button 90° to the right (it will slightly pop outward) before pressing Restart.
If a problem is still detected, please contact OxeFit Support by submitting a request, and we will be in touch shortly.
FORCE PLATES ARE NOT WORKING
If the XP1 screen displays inaccurate balance, ensure the force plate is clear of all persons and accessories and the bench is fully stowed before power-cycling your device. Please refrain from interacting with the force plate from the time it takes your device to power on until the initialization process is complete.
Start a workout to test that the displayed balance is corrected.
If the balance remains inaccurate, refer to XP1 Recalibrate Force Plates
If the problem persists, please contact firstname.lastname@example.org.
HEARING NOISE FROM INSIDE THE DEVICE
When the XP1 is functioning properly, there are fans that keep the internal temperature of the device safe, thereby consistently producing an idle sound. However, if your device is making any strange sounds, please attempt to locate a general area from which you believe the sound is coming from and contact us at https://support.oxefit.com/hc/en-us/requests/new.
THE LED LIGHTS DO NOT WORK
While using the XP1, the lights will only be activated under LOAD (tension). If your lights are on and the barbell/accessory is unloaded (no tension), please let us know at https://support.oxefit.com/hc/en-us/requests/new.
THE WEIGHT DISPLAYED DOES NOT MATCH
If the displayed weight feels too heavy or not heavy enough, press the Select Bar in the lower-left corner of the XP1 active user screen and ensure that you have selected the correct bar type. If you have chosen the proper barbell and it still feels incorrect, please contact us at https://support.oxefit.com/hc/en-us/requests/new.