The XS1 and the OxeDot work best when your device is connected to a 5GHz WiFi network.

If your OxeDot is not connecting to your XS1, please reference CONNECT NEW OXEDOT article and verify that the battery is operational by pressing the OxeDot and seeing a light illuminate from the accessory. If there is no light, please reference CHANGE OXEDOT BATTERY article.

If your XS1 is having network connection issues or your OxeDot is unable to connect to your XS1, please complete the steps below:

1. If your WiFi router has a 5GHz network (SSID) that is separate from the 2.4GHz network, connect your XS1 to the 5GHz network. NOTE: The 5GHz network may be identified by having “5G” as a suffix in the network name. If the network name does not have a “5G” suffix or a different name from the 2.4GHz network, it is recommended that you set up a 5GHz network for better networking performance. Refer to the user manual for your specific router for more information. 
2. If you are unable to connect to a 5GHz network and are still having network or OxeDot problems, test your system with the OxeDot by accessing Settings using the drop-down menu in the top right corner of the screen, then select About Your XS1, and view the software version. If you have 1.2.0.6 or a later version, go back to Settings, select Bluetooth, then select FORGET ALL OXEDOTS. If you have an older software version, remove the batteries from all OxeDots.