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Trouble Signing In

  • Updated

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This article will address the common sign-in troubles you may encounter and the corresponding solutions to resolve each of these matters.

 

01. Forgot Password?



02. Forgot Username?

  • Use the same Reset password via email link and type your email address (instead of your username) into the entry field. If the email address is associated with an OxeFit user account, you will receive both your Username and Password via email.



03. Forgot Email? 



03. Still having trouble?

  • Try CLEARING COOKIES

Cookies are pieces of data stored within a web browser for that web browser to retrieve at a later time, if needed. Usernames and passwords are often stored in cookies in order for you to avoid having to manually type these credentials into the entry field every time. However, retrieving this type of data can often result in technical errors regarding identity verification. Clearing your internet browser cookies will often resolve these technical errors. See links below for instructions on CLEARING COOKIES, depending on the web browser in use.

 https://support.mozilla.org/en-US/kb/how-clear-firefox-cache



04. Still still having trouble?

  • Try REVIEWING/RELAXING WEB BROWSER PRIVACY SETTINGS

Privacy settings on a web browser can vary in degree of security. When enabled, certain settings may limit or block our ability to verify your identity. Resolving this issue may require you to relax any high-security settings that are currently enabled on your web browser. See links below for instructions on REVIEWING/RELAXING WEB BROWSER PRIVACY SETTINGS, depending on the web browser in use. 



05. Still still having trouble, still? 



06. First time creating an account, activating membership, or registering a device? 

See this article: ACTIVATE ACCOUNT

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