Customers may return their OxeFit XS1 within the first 30 days upon receipt if not performing to specification. The 30-day trial covers product refund and return expenses but OxeFit will retain return shipping costs plus a 15% restocking fee. Please note that returning your XS1 may incur additional charges for abnormal wear and tear or damage caused by improper use, accidents, or missing components.
To claim a return, the product must be in working condition with no visible damage to the machine, accessories, or components and will be based on an assessment carried out by OxeFit. Any damage sustained to the machine will void the full return and the 3-Year Limited Warranty. If your machine is damaged, your return will reflect the product price minus the cost of repairs/parts. OxeFit will ask for a minimum of 5 photos of the machine prior to the scheduled return.