Last Updated: January 24, 2022
We offer a limited warranty that covers the use of OxeFit fitness equipment, such as the XP1 or XS1 (collectively, the “Product”). Certain exclusions apply, as described in the Limited Warranty. The Limited Warranty gives you specific legal rights, and you may also have other rights which vary from State to State. Please note that we reserve the right to change the Limited Warranty at any time.
If, for any reason, you are having issues with your Product, please reference our support contact information provided at the bottom of this section so we can help. The following parts and components of the Product are warranted as described:
- HD Touchscreen – Twelve (12) Month Warranty: OxeFit warrants the touchscreen against defects in workmanship and materials for a period of twelve (12) months from the date of original delivery to you.
- Frame – Thirty-six (36) Month Warranty: OxeFit warrants the Product platform frame (excluding any moving parts attached to the structural frame) against defects for a period of three (3) years from the date of original delivery to you.
- Moving and Electrical Components – Twelve (12) Month Warranty: OxeFit warrants the components and some original parts of the Product against defects for a period of twelve (12) months from the date of original delivery to you.
- Labor – Twelve (12) Month Warranty: OxeFit will cover the labor cost for reasonable repair or replacement of components and equipment that OxeFit determines to be defective for a period of twelve (12) months from the date of original delivery to you. In the event OxeFit determines that repair is not possible, OxeFit will replace your equipment.
EXCLUSIONS AND LIMITATIONS
Who is covered?
The original purchaser of the Product is covered by the Limited Warranty (including, if applicable, the use of OxeFit parts and accessories), and the Limited Warranty is not transferable or assignable to any other party.
What is covered?
OxeFit covers manufacturer’s defects that arise in the Product or warranted components within the applicable time period described in the Limited Warranty section. Any replacement components are warranted for the remainder of the original existing Limited Warranty period.
OxeFit reserves the right to substitute material of equal quality if identical materials are not available at the time of service under the Limited Warranty. The replacement of the product under the terms of the Limited Warranty in no way extends the applicable warranty period. In the event repair is not possible, OxeFit will replace your equipment within the warranty period. The replacement of the product under the terms of the Warranty in no way extends the warranty period.
What is NOT Covered?
The Limited Warranty does not cover any damages due to (i) transportation of any kind after installation; (ii) storage; (iii) improper use; (iv) failure to follow the product instructions (including the safety instructions) or to perform any preventative maintenance; (v) modifications; (vi) unauthorized repair; or (vii) external causes such as accidents, abuse, environmental damages, or other actions or events beyond our reasonable control. The Limited Warranty also does not apply to damages due to normal wear and tear, and it is important that you maintain the Product, including the cables and other components, by inspecting your Product regularly for any damage, loose parts, or other signs of wear and tear that could cause breakdowns or component failures.
OxeFit does not warrant that the operation of the Product will be uninterrupted or error-free in relation to software sold or embedded within the device. Software, portal, and application support and assistance are covered with annual software subscription renewal. For more information, please contact us at https://www.oxefit.com/contact
HOW TO OBTAIN LIMITED WARRANTY SERVICE
To be eligible for service under this Limited Warranty you must contact the OxeFit Support team. If you discover any nonconformity or defect, contact the OxeFit Support team immediately. You will be asked to provide OxeFit with the serial number of your XP1 or XS1 and the dated receipt, or other proof of purchase indicating the date purchased. Claims must be made within the specified warranty period.
Contact our support team at https://www.oxefit.com/contact to start the warranty process.